Laptop screen showing a FAQ page

We like to do things in a different way, so this isn't your average FAQ page.

Here, we'll address the real concerns you've raised, hence, you'll be able to find answers to real questions.

In the event that you have any questions that we haven't already addressed, please ask them here.

General Questions

Vassilis Theodoropoulos, the company's founder, took his first steps in programming back in the 90s.
Nonetheless, he decided to work in the web field in 2008, and so the Net 'n Design story starts.

Although our headquarters is in Patras, we serve businesses all over Greece, and we also have many international customers.
Because of the nature of our business, we can collaborate with any company anywhere in the world.

We work with a wide range of businesses (start-ups, major firms, nonprofit entities, B2B, B2C, etc.) in a variety of industries (technology, food, clothing & accessories, health & beauty, tourism, arts & crafts, and more).
We collaborate with clients who can truly benefit from our services. Our type is not the one that works with everyone for the sole purpose of making money.
Furthermore, we must be certain that we are a good fit for each other.

If you are living nearby Patras you can come over here and visit us. It will be our pleasure, and we'll treat you espresso and cookies.
If your base is far from here, we will prefer to do our meetings over the internet or via phone. Even in this case, if it's necessary for you, we are always happy to set up a face-to-face meeting, but depending on the distance, we will fix a consultation price for travel and accommodation. 
In general, we rarely need to meet people face to face, since the technology allows us to accomplish so much in such a short period of time.

Web Design Questions

We are here for you, so don’t be afraid. We will walk this path together!
You can see all the details here.

Our standard websites could take from 15-90 days and our E-commerce websites from 30-180 days to create, assuming we have all the information from you. This time varies between projects.
In general, the longer we are waiting for text and images from you, the longer it will take for your website to get ready.

Not if you have so many customers that you can hardly handle and don't want new ones, a website probably is not necessary.
However, if you want to grow your business, or even become a leader in your industry, you should have a website.

That’s a great question which you should ask any web development firm you're thinking about hiring.
Many businesses will delegate work to freelancers or interns. In some firms, access may be denied to clients who want to speak directly with their web developers.
Our clients work directly with our small but mighty team. Vassilis, the founder, is also present from start to end.

Before we start, we generally have a phone or Skype call to discuss the project. After we begin, the majority of our communication will be via email.
This simplifies the process because we'll have all the information saved, so we can refer to it later if needed.
After we have completed the project, we will schedule your 1-hour training session.

All of our websites are built on the open-source content management system (CMS) named Joomla.
More information about Joomla can be found here.

No. We are working exclusively with Joomla for more than 10 years.
We can proudly say that we are experts in Joomla as a result of our decision to build only with this platform all these years, thus we can create extremely customized solutions.

Unfortunately, no. We only work with Joomla.
In the past, we tried to work with other platforms, but maturing we ended up using Joomla.
Joomla is an open-source stable and secure CMS that allows our clients to easily update their content, is search engine friendly, and has an awesome community backing it up.
I recently published an article explaining why we only use Joomla to build websites. Please take a look if you want to learn more.

Of course!
We always give our clients the ability to update their own websites.
You will be provided with all the necessary training and tools to make website changes.
Furthermore, we make use of an easy-to-use CMS called Joomla, which allows you to add, edit, and delete content without having to pay us to do it for you.

Yes, we can tailor a management package to suit your requirements. This can range from 2 to 15 hours per month.
We will discuss with you and together will create the package that best meets your needs.

You already have a website? That's fantastic!
This means that we can work on your new website while your old one is still running.
Once we are ready to go live, and you are satisfied with your new website, we will swap the old site for the new one.
The new website can be visible in as little as 10 minutes. This means that you won't notice any decrease in traffic.

You will be the sole owner of everything we build.
The majority of our clients remain with us for the entire lifespan of the website because of our incredible team.
However, if for any reason you decide to move your site to some other hosting provider and get another company to support it, we will gladly help in making the transfer as easy and painless as possible.
After all, the website is yours, and we want you to take it with you anywhere you go.

Your website will be fully responsive and look fantastic across all devices.
There is no additional fee for this. It is included as standard.

It is entirely dependent on the type of website you ask us to build.
However, it's something we will discuss during our first couple of discovery calls.
Lot depends on the service package we will agree.

In general, we may ask you to give us:

  • Images of you, your team or your workplace
  • Any kind of text content (text, PDFs, etc.)
  • Staff profiles, maybe
  • Any videos you may want to add to the website
  • Credentials to your existing website (if there is one)

If a website already exists, we could transfer some of the above to the new site.

Of course!
We can tailor a copywriting and editing package that suits you.
During the planning stages, we also create your sitemap and assist in structuring the foundation of your website.

First, we will ask you a number of questions in order for us to get to know your business.
Second, we will make some research for your market and after that, we will suggest a series of texts for your website.
Through our research, we will learn all we need to know to write awesome texts that encourage people to get in touch.

Of course, we will! There are many websites out there that provide photos for a small fee or for free.
We can also provide photographers and videographers to produce original photography and videos for your website.